Hookya

Privacy Policy

Last updated: February 2025

1. Introduction

Hookya AI ("we," "us," or "our") operates the Hookya AI platform, which generates influencer-style video ads using artificial intelligence. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information in the following ways:

  • Account Information: When you sign up, we collect your email address. We use a passwordless one-time passcode (OTP) authentication system — we do not store passwords.
  • Video Configuration Data: When you create videos, we collect the product details, hooks, and preferences you provide to generate your content.
  • Payment Details: Subscription payments are processed by our third-party payment provider. We do not store your full credit card number or payment credentials on our servers.
  • Contact Form Submissions: If you contact us through our website, we collect your name, email, and message content.
  • Usage and Analytics Data: We automatically collect information about how you interact with our platform, including pages visited, features used, browser type, device information, and IP address.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Authenticate your identity via email OTP
  • Process subscription payments and manage your account
  • Generate AI video content based on your inputs
  • Send transactional emails (OTP codes, payment confirmations)
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve our platform experience
  • Detect and prevent fraud, abuse, or other harmful activities

4. Third-Party Services

We use the following third-party services that may collect or process your data:

  • Resend: For sending transactional emails, including OTP codes and account notifications.
  • Google Analytics: For analyzing website traffic and usage patterns. Google may collect data as described in their Privacy Policy.
  • Facebook (Meta) Pixel: For measuring advertising effectiveness and delivering relevant ads. Facebook may collect data as described in their Privacy Policy.
  • Payment Provider: For processing subscription payments securely. Payment data is handled directly by the provider and subject to their privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS) and secure authentication via one-time passcodes. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our platform uses cookies and similar tracking technologies to:

  • Keep you signed in to your account
  • Analyze website traffic via Google Analytics and Facebook Pixel
  • Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Request portability of your data

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@hookya.ai.